Privacy Policy

Introduction

At AthleteShine, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Account credentials
• Payment information (processed securely through Stripe)
• Profile information and preferences

Usage Data

We automatically collect certain information about your device and how you interact with our service:

• IP address and browser type
• Pages visited and features used
• Time and date of visits
• Conversation history with chat assistant

Video Content

When you upload videos for processing, we temporarily store them to perform automated analysis. Videos are encrypted during storage and transmission.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscription
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect and prevent fraud and abuse

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: We work with third-party service providers (like Stripe for payments) who need access to your information to perform services on our behalf
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• Business Transfers: If we're involved in a merger or acquisition, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at [email protected]

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we're required to retain it for legal purposes.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Contact Form: athleteshine.com/contact